Technical Onboarding Specialist

About the company

We are no giants or avengers, we’re just a small team whose mission and vision is to help SMB marketers to navigate their marketing strategies with zero obstacles. We began by solving our marketing hiccups and now using our CustomerLabs Customer Data Platform, we ended up solving all SMB marketers' problems. Now, we are the official (marketing) wingmen for more than 1600 companies and we’ve learned and grown together in this journey. And we made sure, this environment lets the teamwork be relaxed, flexible, and with utmost freedom to jam ideas and thoughts with no inhibitions and hesitations. 

About the role: 

We are looking for someone who's great at onboarding new customers,

a) You'll be responsible to explain first-party data solutions.

b) Making sure the product is delivering value to the customer in the stipulated time.

c) Responsible for queries arise and reducing the learning curve for the customers.

d) You'll know about conversion tracking, Google Tag Manager, Facebook Events Manager, Google Analytics 4, etc.

e) Create documentations, videos etc..

Career Growth:

The ideal pathway for this role is to become Associate Product Manager down the line, you'd have interacted with more customers, understand their needs well. You'll be in a great position to deliver an amazing product features that'll help customers.

Must have qualification and requirements 

• Good Knowledge in Java Script, HTML.
• Understanding about how the software support work.
• Proven experience in the Ecommerce space – Minimum of 1 year of experience would be an added advantage.
• Excellent communication and interpersonal skills.
• Ability to create and deliver presentations tailored to the audience's needs. 
• Relationship management skills and openness to feedback. 
• Work with the internal team to help support the community of customers. 
• Provide support to customers on the platform to help ensure their needs are met.
• Research on how to further improve customer success or satisfaction. 
• Learn more about competitors and analyze how to integrate new processes into the current.
• Attend and observe client meetings. 
• Provide assistance to the team by helping in drafting presentations or materials and reports handling.

Our Culture

We always work together as a single team to fuel the growth of the company though we perform different functions across the departments. Our environment supports each other’s professional growth within the organization by sharing the knowledge through interactive sessions we conduct every week.All the more important thing is we always have some fun element in whatever work we do unless that involves our clients. LOL. We encourage you to apply even if you feel you don’t meet all the requirements mentioned above but you feel that you can make a huge difference that supports the growth of the company.We strongly believe in your traits more than your skills. Because skills can be acquired anytime but traits are something that you’re known for. If you feel you can use your traits to get the company to heights, apply right away.

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