Senior HR Generalist

We’re not giants or avengers , just a small, deeply committed team on a mission to help SMB marketers run their strategies without obstacles. What began with solving our own marketing challenges evolved into the CustomerLabs Customer Data Platform  now trusted by 1600+ companies worldwide.

We’ve grown together in an environment built on trust, freedom, collaboration, and the courage to explore ideas. Work here is flexible, impactful, and always rooted in teamwork.

We are looking for a Senior HR Generalist who can drive key people initiatives and elevate the employee experience at CustomerLabs. This role goes beyond traditional HR — you will lead performance management, employer branding, cultural initiatives, and end-to-end recruitment while supporting strong HR operations.

You will collaborate closely with leadership, partner with teams, and contribute directly to shaping our culture and people strategy.

Lead and execute performance review cycles.

Guide teams in setting OKRs/KPIs aligned with company goals.

Track performance progress and support managers with development plans.

Own employer branding initiatives across LinkedIn, social media, and events.

Build campaigns and content showcasing culture, achievements, and team stories.

Strengthen visibility through partnerships with colleges, communities, and networks.

Manage full-cycle hiring for multiple departments.

Define hiring needs with stakeholders and create effective recruitment plans.

Source candidates via job boards, social platforms, communities, and direct outreach.

Oversee interview coordination, assessments, and offer rollout.

Drive culture-building activities and internal events.

Conduct exit interviews and share insights for improvement.

Promote a collaborative, learning-driven workplace through weekly sessions and meetups.

Maintain HR systems, ATS, and documentation.

Support payroll inputs, onboarding, and policy execution.
Ensure compliance with employment laws and HR standards.

Mentor junior HR team members and streamline HR processes.

3–7 years of experience as an HR Generalist or similar role.

Strong understanding of performance management and recruitment processes.

Experience in employer branding or people engagement initiatives.

Excellent communication and stakeholder-management skills.

Ability to work in a fast-paced environment and manage multiple priorities.
Good knowledge of HR policies, compliance, and HR tools/ATS.

Competitive salary and benefits.

Growth and learning opportunities.

Flexible, collaborative, and inclusive culture.

Work-life balance and wellness initiatives.

Direct involvement in shaping people strategy and culture.

We work as one team with one mission  to grow together. Every function contributes to our success, and we encourage curiosity, learning, and collaboration.
We also make sure work is fun  until the client calls… then it’s “serious mode” 😄.

We believe traits matter more than skills. Skills can be learned, but your attitude defines you. If you feel you can make an impact, even without meeting all the criteria, we encourage you to apply.